Account and Login:

My Orders:

Q. How can I track my order?

A. Log in to your account, click on the item, and go to the tracking page. Alternatively, email us at support@Moomaya.com for assistance.

Q. What does my "order status" mean?

A. Your order status reflects the current phase. Refer to the status meanings here.

Q. How will I know if my order has been placed successfully? 

A. Check your order status. If it shows "READY FOR PRODUCTION," your order has been confirmed successfully. Use the status chart for interpretation.

Q. I returned my order and received store credits. How do I apply them?

A. Contact customer support with your proposed order and store credit details for verification.

Q. How do I return multiple products from a single order?

A. No worries! Contact our customer support for guidance on returning multiple products.

Q. Can I make an order by phone?

A. Absolutely! Call us at +91 8588892749, Monday to Saturday, 9:00 AM – 6:00 PM (GMT+5:30). Have the product number ready.

Q. Can I cancel an order?

A. Yes, contact customer support within 48 hours of placing the order for cancellation.

Q. Why has my return request been declined?

A. If declined, your reasons may need further clarification. Read more about our return policy here.

Q. I just canceled my order. When will I receive my refund?

A. Once notified of cancellation, allow three days for the refund process. More about our Refund Policy here.

Q. Can I make changes to my order item?

A. Unfortunately, once an order is placed, changes cannot be made. Consider placing a new order.

Billing and Payment:

Q. What payment methods do you accept?

A. We accept Visa, MasterCard, American Express, Discover, and PayPal. Payment options may vary by country.

Q. Is it safe to use my credit/debit card on Moomaya.com?

A. Absolutely! We use SSL encryption for secure transactions. Your safety is our priority.

Q. What happens to the money deducted for an unsuccessful prepaid order?

A. Wait for 48 hours for possible automated reversal. If confirmed, allow three days for the refund process.

Q. Do you offer coupons and discounts?

A. Yes, watch out for coupons on our website and newsletters. We also offer automatic discounts on listed products.

Q. Why was I charged twice for my order?

A. Apologies for any glitch. Verify your bank statement after 30 days or contact your payment provider for a possible reversal.

International Shipping & Delivery:

Q. Do you ship internationally?

A. Yes, we ship worldwide via reliable international courier services.

Q. When do I expect my order to ship?

A. We usually ship within two business days. During peak periods, it may take three days or more.

Q. Where do you ship from?

A. All products are shipped from our warehouse office in India.

Q. Do my shipping costs cover customs and duties?

A. No, shipping charges do not cover customs. Check with your local customs office for compliance.

Q. Can I change my shipping address?

A. Yes, contact customer support within 48 hours of placing the order for an address update.

Q. Can I change my shipping method?

A. Unfortunately, we do not swap shipping methods. Consider canceling the initial order and placing a new one.

Q. My order shows delivered, but I have not received it.

A. Check thoroughly, inquire with neighbors, and contact the courier service helpline. Contact customer support for assistance.

Returns & Exchanges:

Q. Do you accept returns?

A. Yes, contact us within seven days with full details for return approval.

Q. Can I exchange an order?

A. Yes, ensure items are in original, sellable condition. Read more about our exchange policy.